I cannot get the criticism section with the American Airlines Web site to operate. So this is the only spot i can find to write-up my information ahead of mailing it to your cooperate Business.
Initially, while this email will not be meant like a reaction towards the remarks you only submitted, it does verify We now have gained your comments and have assigned a reference number, which you see beneath.
We won't fly American Airways ever again, and neither will my relatives and buddies. they may reduce a LOT a lot more than the $863 he shown.
Distressing plenty of to pay for a significant rate to the spherical-trip ticket, distressing ample that there was a prevent —— I have had a few non-stoppers about to Cleveland from Albany in past times. It makes me concerned about flying.
There exists a Center aged African American lady with a brief hair Minimize and Eyeglasses at your Philadelphia Airport site who refused to present me her complete identify Once i asked for it because of her despicable Mindset. She eventually instructed me her identify was “D” and hid her title badge as she mentioned this. “D” will not have earned a job in shopper service and especially not in your top notch check in place in which I encountered her. As I rushed previous the long TSA line to the self service ticketing counter with only 40 minutes till my flight departed I was content to determine there was a free kiosk. I began to retrieve my reservation and midway via this method “D” walked as many as me and stated “This is often for top notch passengers only” I appeared up within the display screen puzzled mainly because there wasn’t any indicator or indicator the kiosks ended up first-class kiosks and On top of that I wondered how “D” understood I was or was not top notch and why she would make these kinds of an assumption. I replied “Excuse me?” “D” condescendingly stated “These kiosks are for top notch travellers only”.
Very last month, I traveled on American Airways from Portland, Maine to Washington, DC. I can’t tell you adequate about the superb service I obtained. I requested a wheelchair for the two airports as well as the chair and attendants were correct there and went over and outside of the decision to obligation.
Ps I also mailed a criticism to AA by means of their wed web page and made an effort to take care of this challenge and I never ever got a response. Just An additional fictitious sport provided you by American
My vacation was a disaster and AA will presume duty for his or her abject failure to execute a fundamental service of day-to-day travel.
I just desired to say “thank you” for our enjoyable expertise with American Airways on our new Las Vegas excursion! Almost everything went efficiently and in time.
I’m producing to specific how discontent I'm Along with the way American dealt with flights on April 29, 2016. My flight 3848 likely to Memphis, TN from DCA was cancelled right after staying delayed 4 six hours. I was flying to a rehearsal dinner and a wedding the next day and I skipped each functions. The next day I needed to fly to charlotte after which to Memphis also to best it off bag didn’t arrive to the flight with me and I don’t know why.
I flew from Orlando to Dallas to Las Vegas yesterday and After i bought residence and unpacked, I observed certainly one of my things was lacking from considered one of my checked bags.It was a shaving kit which was in the zippered pocket on the surface of the bag. I identified as consumer service in Las Vegas and was informed there's nothing they can do.
Ticket #2836 Dallas, Tx to Lawton, Okay March twentieth didn't hook up from Raleigh, NC flight 168….was over booked and flight did not make it to Dallas for connecting flight. They stated they didn't Have a very lodge for me in Dallas, I had been click for more trapped at airport til early morning of three/21/sixteen…this brought about me to miss each day of work & it had been the most miserable night time of my life…they gave me a food stuff vocher for $twelve for supper which I had to incorporate funds too, to take in!
Due to a family hardship, we've been not able to make our journey as Beforehand prepared and needed to terminate our reservations. We spoke to some representative at American Airways and defined the specific situation to her, and she or he proposed that we Get hold of you.
ok…I just lately purchased a ticket to fly solo to see my household! YAY…. I browse the fantastic print, and clicked on all baggage costs to check out if there would be any.